Medlere FAQs
At Medlere, we believe clarity builds trust. This FAQ section provides clear and concise answers 
to help you better understand our diagnostic technologies, solutions, and global services.

FAQ

  • Q What does Medlere specialize in?

    A Medlere specializes in in vitro diagnostics (IVD) and provides advanced POCT and laboratory solutions, including HbA1c analyzers, immunofluorescence systems, chemiluminescence platforms, and hematology analyzers.
  • Q Where is Medlere based?

    A Medlere is a UK-based IVD brand with manufacturing and R&D capabilities in China, combining international standards with efficient production.
  • Q What makes Medlere different from other IVD companies?

    A Medlere focuses on delivering a balance of accuracy, efficiency, and cost-effectiveness, while integrating user-friendly design and reliable performance for real clinical environments.
  • Q What types of diagnostic products does Medlere offer?

    A

    Medlere offers a wide range of IVD solutions, including:

    • HPLC HbA1c analyzers - M3
    • POCT chemiluminescence systems (CLIA) - UClia
    • Immunofluorescence analyzers (FIA) - FiCA
    • Hematology analyzers - i-Hema
  • Q Can Medlere analyzers be used for point-of-care testing (POCT)?

    A Yes. Many Medlere systems are designed for decentralized settings, enabling fast and reliable results in clinics, laboratories, and near-patient environments.
  • Q What is the difference between POCT and laboratory testing?

    A POCT provides rapid results near the patient, while laboratory testing offers high-throughput analysis in centralized labs. Both play important roles in modern diagnostics.
  • Q How accurate are Medlere analyzers?

    A Medlere products are designed to deliver high precision and reproducibility, with strict quality control and validation to ensure reliable clinical performance.
  • Q Do your products meet international standards?

    A Yes. Medlere products are developed in compliance with international standards and may meet requirements such as CE marking and ISO13485 quality standards.
  • Q Are Medlere products CE certified?

    A

    Yes. Many Medlere products are CE certified and comply with relevant regulatory requirements for international markets.


  • Q Can your products be registered in our country?

    A

    Yes. Medlere supports distributors with documentation and technical assistance required for local product registration.

  • Q Does Medlere work with distributors?

    A

    Yes. Medlere collaborates with global distributors and partners to expand access to high-quality diagnostic solutions.


  • Q What support do you provide to distributors?

    A We provide product training, technical support, marketing materials, and assistance with installation and after-sales service.
  • Q Can I become a distributor for Medlere products?

    A

    Yes. Please contact us with your company profile, and our team will evaluate potential partnership opportunities.

  • Q Do you provide installation support?

    A Yes. Medlere provides remote or on-site installation guidance depending on the project and region.
  • Q What kind of technical support is available?

    A

    We offer ongoing technical support, troubleshooting assistance, and training to ensure optimal system performance.


  • Q Are reagents and consumables supplied continuously?

    A

    Yes. Medlere ensures stable supply of reagents and consumables for all supported systems.


  • Q What is the typical delivery time?

    A Delivery time depends on order quantity and destination, but we aim to provide efficient and reliable global shipping.
  • Q Do you support OEM or private label services?

    A

    Yes. Medlere offers OEM and customization services based on partner requirements.

  • Q Where can Medlere products be used?

    A

    Medlere solutions are suitable for:

    • Clinical laboratories
    • Hospitals
    • Diagnostic centers
    • Point-of-care settings

Who We Are

With the ultimate goal of making a positive impact on the health and wellbeing of people everywhere.
Contact Us
Address: 291 Brighton Road South Croydon United Kingdom Cr2 6Eq    E-mail: info@medlere.com    Tel.: +447565748991
The content on the Medlere website may showcase some of our forthcoming care offerings, which are currently under development. Please note that these offerings are subject to completion of the development process and may require regulatory authorization, clearance, or approval before they can be made available for commercial use.
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